General Queries

Get Loft is a full-service storage company that manages the pickup, storage, and retrieval of your extra stuff. Get Loft comes to you so that you never have to deal with the frustration and inconvenience of using a self-storage facility again.

Get Loft arrives at your location with a vehicle and a team of movers to pack and inventory your items. We photograph and apply unique barcodes to each item being stored and transport them to our secure storage facility.

Whenever you want one or more of your items, simply log in to your Get Loft account, select what you need, and schedule a delivery. We’ll bring your items back to your door.

With traditional self-storage units, security is not guaranteed, and you have to do all the work. It’s up to you to pack and organize your belongings, and you have to remember what’s in your storage unit. So, unless you have a system, it’s really easy to lose track of what you have in your storage unit.

The Get Loft warehouses are closed to the public, meaning security risks are reduced. Get Loft takes all the hassle out of storage. We collect your items, pack and inventory them and keep it safe until you need it again. No more renting transport, no more bribing friends to help you pack, no more forgetting what you stored. Just simple storage solutions, but smarter.

Boxes, furniture, bicycles, golf bags, holiday decor, baby clothes, books, appliances, pretty much anything except the following:

  • Liquids of any kind (including cosmetics and toiletries)
  • Food or Perishables
  • Illegal/controlled substances of any kind
  • Hazardous materials (i.e. anything containing gas, anything combustible/flammable, firearms, explosives, used tires, chemicals, radioactive/biological/toxic materials, anything containing asbestos)
  • Living things (e.g. house plants, fish, or animals)
  • Grand Pianos
  • Pool Tables
  • Vehicles
  • Any items that emit smells or fumes.

If uncertain, rather send us an email at info@getloft.co.za

Get Loft does all the work for you so you never have to visit a storage unit again! For security purposes, our storage facilities are closed to the public.

You can always view your stored items online by logging into your Get Loft account. Whenever you need an item delivered or picked up, just log into your profile, click on the items you want delivered, and we’ll come to your doorstep.

Our team of Lofters will add barcodes and photograph each item or box that will be stored. If you’re planning to do your packing ahead of time, just be sure to clearly label your boxes so that we can photograph your labels.

Within 48 hours of your collection, you’ll be able to see photos of your items in storage. To view your full photo inventory, simply login to your Get Loft account. Anytime you need something delivered, click on the items you want, and schedule a delivery date and time.

Yes. You can store for as long or as short as you like! Just remember that the price for storage is charged for storage of one month or part thereof. In other words, whether you store for one day or one month, that minimum rate applies.

Yes! Send us an email to info@getloft.co.za and tell us what you need!

Pricing Queries

No! Get Loft does not charge a deposit. However, if you do book a collection but somehow prevent us from doing the job, you will be charged a call-out fee of R450. Please ensure you select the time and date that suits you. Someone must be present during collection.

When you make a booking, you will automatically be redirected to PayFast. All payments are actioned through PayFast on a monthly debit order. Your first months’ storage is charged when you make your booking. Thereafter, your account will be automatically debited every subsequent month on the day of your collection.

If debit orders aren’t exactly your thing, please send us an email at info@getloft.co.za and we will let you know how you can pay via EFT.

Payments will be retried 3 times. Thereafter a charge of 15% will be made for late payment.

Here are some packing tips to help you prepare for your Get Loft collection:

Disassemble furniture.

For insurance purposes and to ensure the protection of you items, your Lofters are not permitted to disassemble any furniture. Make sure every item can fit through your door!

Clearly label your boxes.

Want to save on labour charges by packing your own boxes? No problem! Just make sure you label the box clearly so that you know what is inside. We will photograph the box with it’s label clearly visible for inventory purposes. If the privacy of the box contents is important, you are welcome to seal the box but we cannot be responsible for the contents of the box.

Get Loft cannot accept any responsibility for the contents of self-packed boxes. If you have fragile items, it is best to let us pack it professionally.

Pack related items together.

For example, pack your camping gear and fishing items in the same box so that when summer rolls around you can easily select the boxes you want delivered to you. Label your boxes clearly. Make sure your notes and labels on the outside of the box make sense to you. This is especially important if you are storing a lot of boxes that look similar. Pack boxes tightly. Surround your items with crumpled newspaper, packing peanuts, or bubble wrap to make sure your items do not shift within the box.

If you want to make sure items are packed securely, rather let our Lofters do it for you.

Packing ahead of time will reduce your labour costs, but it is not required. Remember, your first 30mins of labour is free! If you don’t want to pay extra for labour, make sure your items are in a “ready to load” state.

The following situations can add to labour time:

  • Furniture needs to be wrapped
  • Artwork needs to be packaged and boxed
  • Long distance from door to parking area
  • Dedicated moving elevator not available
  • Stored items are not already packed in boxes
  • Our movers are waiting for you to arrive onsite

The first 30mins of labour is free. Thereafter, labour is charged at R150/ 30mins or part thereof.

That’s up to you. To minimize labour needed for your pickup, it ‘s best to pack your items before we arrive. After the first 30mins, labour is charged at R150/30mins. If you need more time to prepare, you can always reschedule your collection. There is no fee to reschedule or cancel a collection as long as you let us know at least 48 hours before your pick-up time.

Yes! We are happy to store your furniture. Most furniture items – like a couch, dining table, or bed – require a second mover and typically one of our larger Lofts. Smaller furniture items that are less than 10kg. (office chairs, lamps, small nightstand, etc.) can be stored in one of our smaller Lofts and can generally be carried by a single mover. Not sure which plan to choose for your furniture? Give us a call on 0211403548

If Get Loft packs the items, we will ensure they are packed safely. For items you have packed beforehand, it’s up to you to ensure they have been packed correctly. We are happy to repack or re-wrap to ensure that everything can be transported and stored safely. Present any valuables (like jewelry, watches, or high-end electronics) that will be going into storage to one of our Lofters. They will carefully photograph the item and pack it away with extra care. We cannot accept any responsibility for items that were not packed or visually inspected by Get Loft.

Pickups & Deliveries

Once you have created a profile on Get Loft, you can schedule a collection by clicking “learn more” on any one of our Lofts. Then follow the booking instructions.

Our team of Lofters meet you at your location with a van or truck.  Please ensure that you are present during collection. If you can’t make it, kindly ask someone you trust to take your place. We start the labour clock once the team arrives. Our team will add barcodes and photograph each item or box that will be stored and make sure each item is securely packed before loading. Within 48 hours, you’ll be able to log into your account and see your complete storage inventory!

Arrival windows are 1 hour long as selected during your booking, as this is traffic-dependent. On the day of your appointment, your team of Lofters will send you a text with an estimated time of arrival when they are headed your way. If you are running late for your appointment, call our office at 0211403548. The labour clock will begin 5 minutes after the Get Loft team arrives. The team will wait up to 15 minutes for you to arrive before canceling your pickup and heading to the next appointment.

If the safest way to store or transport your item is to take it apart first, then Get Loft will disassemble it for you. There are, however, a couple of small exceptions. Get Loft cannot remove any item that is affixed to a wall, disconnect any appliances (gas or electric), or disassemble any item that requires special tools. We can reassemble certain items upon delivery if you notify us ahead of time. Please note that disassembling and reassembling is done at the clients’ own risk and Get Loft can not be held accountable for damages incurred during the process.

 

While we’re experts at storing, we draw the line at installation or specialty reassembly. For the protection of our customers and your items, our team cannot offer the following: mounting items to walls (such as TVs), reassembly of electric or motorized items, reassembly of children ‘s furniture (such as bunk beds and cribs), hooking up appliances, or reassembly of any item that may be damaged in the process.

It’s safer and cheaper for you to find a local handyman to make sure these tasks are correctly completed the first time.

That depends on the number of items and our availability. For collections and deliveries, we require at least 48 hours notice. That gives us enough time to plan our route, prepare your items, and make sure they are safely loaded in the delivery vehicle. All scheduling is subject to availability, so it is best to book in advance through your online Get Loft account to get the delivery time you want. There’s no fee to cancel or reschedule your appointment if you let us know at least 48 hours before your appointment time.

It’s easy! You can schedule a delivery by logging into your Get Loft account, selecting the items you would like delivered, and specifying a delivery date. If you schedule a final delivery before your next payment is due, you will not be charged for another month. Please note that we require 48 hours notice for all deliveries. Call us on 0211403548 if you need to have something delivered urgently.

During your pickup we apply barcodes to each item and photograph everything so there is a record of what’s in storage and what condition it was received in. Each item is then scanned into our storage facility and individually tracked based on its unique barcode. This helps to ensure that each of your items are delivered back to you.

Note: We cannot guarantee the contents of the box if we are not able to see what’s in it. We will still be responsible for delivering the box, but the contents cannot be our responsibility if we cannot verify that they are packed properly to prevent damage.

Please send us an email at info@getloft.co.za, and we’ll help you reschedule or cancel your booking. As long as you cancel or reschedule at least 48 hours before your scheduled booking time, there is no cancellation fee. Canceling or rescheduling reservations with less than 48-hour notice incur a R450 fee.

If something comes up and you know you’re going to be late to your booking, please call us on 0211403548. We want to help you, but if waiting for you means being late to our next customer, we will have to reschedule your appointment. After 5mins of arriving, the team will start the labour clock. Our team will wait for 15 minutes for you to arrive and answer the door. Thereafter, the team will move on to their next appointment and you will be charged a no-show fee of R450.

Labour

As a Get Loft customer, your first collection is free! You also get a free delivery of some or all of your items after 3 months of storage. Labour rates are the same for all collections and deliveries, where the first 30mins of labour is free, thereafter it is charged at R150/30mins. We don ‘t charge for travel time, and the clock doesn’t start until we get to your location.

Limitations:

If you are no longer within our service area (check our home page for “Does Get Loft operate in my region”), or if you require long distance delivery, adjusted charges will apply. Notify us before scheduling your delivery so that you know what to expect.

Every Get Loft booking comes with a team of two Lofters. If you would like to move or relocate, or if you have heavy items (>20kg) you will require more Lofters, which will mean an additional R150/30mins.

The first 30 minutes of labour is free! This is with the help of two Lofters. After the first 30 mins, labour is charged at R150/ 30mins or part thereof. If you need mor ethan two Lofters, an additional R150/30mins will be charged.

No. The theam of Lofters will do all the heavy lifting so you don’t have to. For your safety and the safety of your items, you are not able to assist with moving items. If any items are over 20kg or cannot be safely moved by two people, additional Lofters will be added to the appointment at the standard labour rate of R150/30mins.

NO! We don’t charge for drive time or fuel to and from our storage facility. For moves and relocations, individual quotes are prepared.

Yes. We offer straight moving services! Relocation quotes are prepared based on your specific needs. Feel free to send us an email on info@getloft.co.za to get a quote.

Security & Protection

Get Loft is committed to the security and safety of your stored items. Security starts with our excellent team. All of our Lofters are seasoned moving and storage professionals who’ve undergone extensive background checks and screenings. This means that the people in charge of your items are careful and methodical when packing, transporting, and storing your items.

Our storage facilities are monitored with 24 hour security guards and are closed to the public; only authorized personnel are allowed inside. When Get Loft picks up the items you are storing, we take our own pictures so that we have a record of what was stored and to verify that every item you store with us is delivered safely.

Get Loft is only responsible for items packed and visibly inspected by our team of Lofters.

Yes. Get Loft stores your items in commercial warehouses within business parks with 24/7 security and motion sensors. Our facilities are closed to the public, and only authorized personnel are allowed near stored items.

The safety and security of your items is our top priority. That’s why our Lofters ensure that everything is photographed and packed properly before loading the truck. Get Loft is not responsible for items that are packed-by-owner or items that are not visually inspected by the Get Loft team. Should your items be damaged or lost, please contact us immediately. Get Loft offers insurance on stored items, please contact us for more information. Please ensure your own insurance is active for all items in storage.

Yes! We offer Insurance protection plans! Please email us for more information. These plans are only available for purchase before your first pickup appointment

We can insure almost anything you want to store. Please contact us for more information.